Refund Policy

1. Refund Eligibility

Coffee Products: Due to the consumable nature of coffee, we are unable to offer refunds or exchanges on any coffee capsules once the package has been opened. However, if your coffee arrives damaged or defective, we’ll happily replace the item or issue a refund.

Accessories: For non-consumable products such as the Yasma Cup, we offer a 14-day return policy. If you are not completely satisfied with your accessory, you may return it in its original, unused condition within 14 days of purchase for a refund or exchange.

2. How to Request a Refund or Return

To initiate a return or refund, please contact us at support@yasmacoffee.ca with your order number, a description of the issue, and any relevant photos (if applicable, for damaged or defective products).

Once approved, you will receive further instructions on how to return the product. Please note that customers are responsible for return shipping costs, unless the product was damaged or defective upon arrival.

3. Damaged or Defective Products

If your product is damaged or defective, we’ll replace the item or issue a refund. You must notify us within 7 days of receiving the product by providing photos and a description of the issue.

We may ask you to return the defective product for further inspection.

4. Non-Refundable Items

Any opened coffee products cannot be refunded or exchanged unless they were damaged or defective upon arrival.

Gift cards and sale items are non-refundable.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days back to your original payment method.

6. Exchanges

For accessories, we can exchange your item if you wish to replace it with another. Simply follow the same process as returns, and indicate that you’d prefer an exchange.

7. Late or Missing Refunds

If you haven’t received a refund after the specified period, check with your bank or credit card provider. If the issue persists, contact us at support@yasmacoffee.ca for further assistance.