FAQ
- What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express.
- Can I modify or cancel my order after placing it?
Once an order is placed, we cannot guarantee modifications or cancellations. Please contact us as soon as possible, and we'll do our best to assist you.
- What are your shipping options?
We currently offer standard delivery within Canada for a flat rate of $7.99. Free shipping is available for orders over $49 CAD or any order that includes the Yasma Cup.
- How long does shipping take?
Shipping typically takes 2-7 business days, depending on your location.
3. Returns & Refunds
- What is your return policy?
For coffee capsules, we cannot accept returns once the package is opened unless the product is defective or damaged. For accessories, we offer a 14-day return policy for unused items in their original condition.
- How do I initiate a return?
To initiate a return, please contact us at support@yasmacoffee.ca with your order number and details of the issue. We'll provide further instructions.
4. Product Information
- What are the ingredients in the Mazaj Blend?
The Mazaj Blend consists of high-quality coffee beans infused with cardamom for a unique flavor experience.
- Is the Yasma Cup dishwasher safe?
Yes, the Yasma Cup is dishwasher safe, but we recommend hand washing for longevity.
5. Health & Safety
- Does your coffee contain allergens?
Our coffee products are produced in a facility that handles various allergens. Please check the packaging for specific allergen information.
- Are your products gluten-free?
Yes, our coffee products are gluten-free.